Canonical advertises a remote Cloud Support Engineer position to provide technical support and guidance to customers leveraging Ubuntu and open-source products. What you will do • Partner directly with customers across remote sessions, ticketing, and live conversations • Work hand-in-hand with internal engineering teams to resolve technical roadblocks • Manage support cases with a strong sense of personal integrity • Develop an understanding of the Ubuntu development process to give fix timelines • Author and maintain accessible knowledge base articles • Participate in a regular weekend working rotation What they ask for • Exceptional written and spoken English communication skills • Emotional intelligence to navigate high-stakes technical situations • Undergraduate degree in a technical subject or equivalent narrative • Practical, hands-on experience supporting Linux systems • Exposure to virtualization, containers, storage ecosystems, and system networking